ph king Casino
Privacy Policy

1. Introduction

ph king Casino ("ph king", "we", "us", or "our") is committed to protecting the privacy and personal data of all players and visitors who use the ph king platform. This Privacy Policy ("Policy") describes how ph king collects, uses, stores, shares, and protects your personal information when you access or use the ph king website, mobile platform, and all related services (collectively, the "Platform").

This Policy applies to all registered ph king players, prospective players who browse the Platform, and any other individuals whose personal data ph king processes in connection with the operation of the Platform. By registering for a ph king account, completing the ph king Login process, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with ph king's Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

ph king Casino is the data controller responsible for your personal data collected through the Platform. As data controller, ph king determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 and all applicable regulations.

ph king has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details for the DPO are provided in Section 15 of this Policy.

3. Personal Data We Collect

ph king collects the following categories of personal data from players and Platform users:

• Identity Data: Full legal name, date of birth, nationality, government-issued ID number (e.g., Philippine passport, SSS, UMID, driver's license), and profile photograph where required for verification.
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Data: ph king username, encrypted password, account preferences, communication preferences, and account activity history.
• Financial Data: GCash account details, PayMaya / Maya account details, Philippine bank account information (BPI, BDO, Metrobank, UnionBank, etc.), transaction history, deposit and withdrawal records.
• Gaming Data: Game session history, wagering activity, game preferences, bonus usage, and responsible gaming tool settings.
• Technical Data: IP address, device type and identifier, browser type and version, operating system, time zone, and platform access logs.
• Usage Data: Information about how you navigate and interact with the ph king Platform, including pages visited, features used, and session duration.
• Communications Data: Records of your communications with ph king customer support, including live chat transcripts and email correspondence.

ph king does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for regulatory compliance, such as government ID numbers for age and identity verification purposes.

4. How We Collect Your Data

ph king collects your personal data through the following means:

• Direct Collection: Information you provide when registering for a ph king account, completing the ph king Login process, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the Platform.
• Third-Party Sources: Identity verification data from third-party KYC (Know Your Customer) service providers; payment data from GCash, PayMaya / Maya, and Philippine banking partners; fraud prevention data from third-party risk management services.
• Regulatory Sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance, or investigation requirements.

5. How We Use Your Personal Data

ph king uses your personal data for the following purposes:

• Account Management: To register and maintain your ph king account, verify your identity and age (21+ requirement), and manage your ph king Login credentials.
• Service Delivery: To provide access to ph king's games, process deposits and withdrawals, administer bonuses and promotions, and deliver customer support.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering (AML) obligations under Philippine law, and reporting requirements to the Anti-Money Laundering Council (AMLC).
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, administer self-exclusion and deposit limit tools, and comply with responsible gaming obligations.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the features and performance of the ph king platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where ph king has a legitimate interest, and always with an easy opt-out option.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with the Platform or these Terms.

6. Legal Basis for Processing

ph king processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform the contract between you and ph king — including account registration, game access, and payment processing.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR regulations, AML obligations, and NPC requirements.
• Legitimate Interests: Processing necessary for ph king's legitimate business interests, such as fraud prevention, platform security, and service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

ph king does not sell, rent, or trade your personal data. ph king may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Game Providers: Third-party game software providers who supply games available on the ph king platform, to the extent necessary to deliver game services.
• Payment Processors: GCash, PayMaya / Maya, and Philippine banking partners, to process deposits and withdrawals on your behalf.
• KYC & Verification Providers: Third-party identity verification and age verification service providers used to fulfill ph king's regulatory obligations.
• Fraud Prevention Services: Third-party risk management and fraud detection providers who assist ph king in protecting the Platform and its players.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory obligation.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by ph king, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of ph king's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom ph king shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specified purpose and in accordance with ph king's instructions.

8. Cookies & Tracking Technologies

ph king uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function, including maintaining your ph king Login session and remembering your security preferences. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences, display settings, and other personalization choices to improve your experience on ph king.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the ph king platform, helping ph king identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Marketing Cookies: Used only where you have provided consent, to deliver relevant promotional content about ph king offers and games.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the ph king platform. ph king does not use cookies to track your activity on third-party websites.

9. Data Retention

ph king retains your personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the following retention periods:

• Account Data: Retained for the duration of your ph king account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations.
• KYC & Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Communications: Retained for three (3) years from the date of the communication, unless a longer period is required for legal proceedings.
• Technical & Usage Logs: Retained for up to twelve (12) months, unless required for longer periods for security investigations or legal proceedings.

Upon expiry of the applicable retention period, ph king will securely delete or anonymize your personal data in accordance with NPC guidelines.

10. Data Security

ph king implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ph king's servers.
• Encryption of sensitive data at rest, including financial data and government ID information.
• Role-based access controls ensuring that only authorized ph king personnel can access personal data, limited to what is necessary for their specific role.
• Regular penetration testing and security audits conducted by independent third-party security firms.
• Intrusion detection and prevention systems monitoring ph king's infrastructure 24/7.
• Multi-factor authentication requirements for ph king staff accessing systems containing personal data.
• Mandatory data privacy and security training for all ph king employees who handle personal data.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph king will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph king:

• Right to Be Informed: The right to be informed of how your personal data is collected, used, and processed — as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data ph king holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data ph king holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph king's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on ph king's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph king has violated your data privacy rights.

To exercise any of these rights, please contact ph king's Data Protection Officer using the contact details in Section 15. ph king will respond to all verified data rights requests within thirty (30) calendar days of receipt.

12. Children's Privacy

The ph king platform is strictly intended for individuals aged 21 years and older. ph king does not knowingly collect personal data from persons under the age of 21. If ph king becomes aware that personal data has been collected from a person under 21, ph king will immediately delete such data and close the associated account.

If you are a parent or guardian and believe that a minor has registered for a ph king account or provided personal data to ph king, please contact our support team immediately so that appropriate action can be taken.

13. International Data Transfers

ph king's primary data processing operations are conducted within the Philippines. Where ph king engages third-party service providers located outside the Philippines — such as international game providers or cloud infrastructure providers — ph king ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines.

Such safeguards may include contractual data processing agreements incorporating standard data protection clauses approved by the NPC, or transfers to countries recognized by the NPC as providing an adequate level of data protection. ph king will not transfer your personal data to a third country unless such safeguards are in place.

14. Updates to This Privacy Policy

ph king reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. When material changes are made, ph king will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the ph king platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.

ph king encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ph king's data processing practices, please contact ph king's Data Protection Officer:

• Data Protection Officer: ph king Casino DPO
• Email: [email protected]
• Support Email: [email protected]
• Response Time: ph king aims to respond to all privacy-related inquiries within 30 calendar days

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.